FAQs

Property managers, hosts and operators who want guests to self-serve before and during their stay, cutting repetitive questions and improving arrivals.

Once your PMS is connected, properties sync automatically and you can build your first guide from templates.

Yes. Our team helps you bring your content across so you can switch without disrupting upcoming stays.

Property information, house manual, check-in instructions, videos, local area guides, key contacts, FAQs, forms, surveys and paid extras.

Add your own recommended restaurants, attractions, activities and services so guests get a personal experience while staying connected to your brand.

Yes. Built-in surveys capture feedback during or after the stay, helping you fix issues before they become reviews.

Early check-in, late check-out, mid-stay cleans, equipment hire or any service relevant to the stay, presented when guests are planning and most likely to buy.

Through Stripe, directly inside the guide. Funds go to your connected Stripe account with no manual invoicing.

The guide encourages guests to book directly next time while they’re engaged with your brand, keeping repeat business off the OTAs.

From one central dashboard. Update guides, offers and messaging once and push changes to every tablet, or tailor content per property.

Yes. Property guides support text and video, with AI assistance for creating content.

Sessions, time on device, best-performing content and upsell revenue, plus insights showing what to change, where to test and which properties are underperforming. Analytics also reveal guest friction points so you can fix gaps in your guides.

The homepage layout, your logo, colours and brand style. Every guide reads as yours.

All leading property management systems, view the full list on our integrations page.

Onboarding, ongoing support and a help centre with step-by-step guides.